• Please arrive 5 minutes in advance to your appointment

• Services will begin and end on time as a courtesy to the next guest.

• As a courtesy, we attempt to remind you of all appointments. Prior to your appointment a message is sent out to confirm the appointment. Please take the time to confirm the appointment. Unconfirmed appointment will be canceled.

• We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service.

• Clients who arrive late will be charged in full for their scheduled session, but will receive an abbreviated, pro-rated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session.

• All service sales and gift card sales are final.

• Retail items can only be refunded if unused, in its original packaging, and presented with a receipt.

• We require at least 24 hours’ notification from the start time of your appointment in order to cancel or reschedule any appointment.

• Clients that confirm their appointment and do not show up, will be marked as “No-Show”.

• Prices do not include gratuities.

• Gratuity can be left in cash, CashApp, Zelle, or Vemno.

• We do believe that every client has the right to privacy and confidentiality. The conversations you have with your technicians will remain confidential, as will your health history forms.

• Client lists and email lists are confidential. We do not share our client lists with outside companies.

• Spa guests must be 18 years of age or older to receive treatments without the approval or accompaniment of an adult.

• Please notify our Spa before reserving your treatments if you have high blood pressure, special physical concerns, diabetes, or are pregnant.

• All guests are to complete a Consent form before starting treatment.